Starter template — review before you rely on this. This is a default policy to get you started. Replace the […] placeholders with your details and have it reviewed for your business before launch. Edit this page any time under Pages in your admin.

Overview

This Refund Policy explains when and how you can get a refund for purchases from [Your Academy Name]. [Customize the specifics below to match what you offer.]

Refund window

You may request a refund within [7] days of your purchase, provided you have not [substantially accessed or completed the content]. [Adjust this window and its conditions to your policy.]

How to request a refund

Email us at [your-support-email] from the address on your account, with your name and the purchase you want refunded. We will respond within [a few business days].

Subscriptions

You can cancel a subscription at any time from your Account page and keep access until the end of the current billing period. The current period is not refunded unless the law requires it. [State whether you refund a renewal charged in error.]

Non-refundable items

[List anything you do not refund — for example one-off downloads already accessed, or completed certificates.]

Contact

Questions about a refund? Email [your-support-email].